Customer Care - Our Promise To You
We aim in providing an outstanding service, dedicated in personal care from start, finish to aftercare with a hands-on approach and positive face-to-face working relationship from our Management Team and cleaners.
Our cleaners are reliable and enthusiastic in delivering high quality cleaning services and our Customer Care Management will ensure that we maintain the highest of standards throughout your experience with us.
It's important to us that we are always open, honest and positive with communication at all levels-building and maintaining a genuine partnership and strong relationship with our Clients.
We understand business needs and we will endeavor to meet them being flexible and diverse to ensure you get the service you want and when you want it.
With over 20 years experience in customer care, we will detect and resolve any areas of non-conformance that may arise in the quickest and most efficient way ensuring customer satisfaction.
From the first point of contact we will closely follow the progress of our commitment to you, however if you need to contact us at any point we are available via means of a simple call, e-mail or you can write to us.
We welcome any feedback as we strive to improve our services to you in any way we can and in addition, we will also provide a Customer Care Questionnaire on an on-going basis with regular meetings held to ensure the best from our teams of cleaners and that standards are always kept high.
Customer Care is important to us and we have achieved and have been accredited , ISO 9001 and ISO 14001.
Our Company has grown and still continues to grow due to our record of excellence, reliability and trust we have gained and established.
"Opco Ltd has enjoyed a close, working relationship with Martyn's Cleaning Company for over 7 years. In that time we have found the company and the cleaners of course, to be commited, helpful and flexible in their approach whilst always being reliable and part of the 'team'."
(Comercial Director of Opco Ltd)
"At Carillion we work to high standards as a company, right the way through the job and after-To keep in-line with our high standard of services, we've been using Martyn Madden's Cleaning Company for all our cleaning for a good few years now-The cleaners are always willing, polie and reliable and we're very happy with them".
(Project Director/Site Manager of Carillion)
